A little planning goes a long way.
Find practical answers for ordering, delivery preparation and ongoing vehicle support.
Put the important details in writing.
What information is needed for a quotation?
Send your preferred model, approximate quantity, destination and intended use. Include any essential finish or equipment preferences.
Can I request a sample or a small initial order?
Ask about the selected model and configuration. Sample availability, pricing and order quantities are confirmed with the quotation.
How are payment and lead time agreed?
Payment stages, production timing and shipping terms are defined for the individual order. Confirm these details before placing the order.
How do I confirm a specification?
Review the named model, equipment list and any requested changes together. Keep the agreed specification with the order record.
Prepare the destination as well as the vehicle.
Shipping scope
Agree the shipping method, delivery point and responsibilities in the quotation.
Site information
Share the destination, receiving contact and any unloading or access restrictions.
Before dispatch
Review the packing plan, vehicle identification and included equipment.
A careful first check matters.
Check the shipment
Inspect packaging and record visible transport damage on arrival.
Match the items
Check vehicle identification and included items against the order.
Prepare the vehicle
Follow the instructions provided for assembly, charging and initial inspection.
Brief the operators
Review the controls and operating limits before the vehicle is put into service.
Give support a
clear starting point.
Have the model, vehicle identification and order reference ready. Describe what happened, when it started and any checks already completed.
Warranty scope, exclusions and support arrangements follow the terms agreed for the order. Replacement-part identification depends on the exact vehicle configuration.
How do I request replacement parts?
Provide the model, identifying details and the name or location of the part. The team can help confirm the correct item before ordering.
What helps with a technical question?
Describe the symptom, operating conditions and any displayed warnings. Mention whether the issue is continuous or intermittent.
Where do I send a support request?
Use the contact form and enter your model or order reference in the product field. The team will advise how to share any additional information.
Need help with a particular vehicle?
Send your model and a short explanation so the right discussion can begin.